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HomeMy WebLinkAboutAgenda - Library Board of Trustees - 03/12/2020 Board of Trustees Regular Meeting Agenda Thursday, March 12, 2020 - 5:00 p.m. Location: South Burlington Public Library 5:00 p.m. Call to Order 5:02 p.m. Additions and deletions to the posted agenda 5:05 p.m. Comments and questions from the public not related to items on the agenda 5:10 p.m. Consent agenda. Approval of regular board minutes of January 9, 2020 and Friends of the Library Report and Director’s Report Action 5:15 p.m. Chair’s report 5:20 p.m. Strategic planning next steps 5:20 p.m. Discussion on Narcan 6:25 p.m. Friends of the Library report Committee Reports 6:40 p.m. Finance Committee Report 6:55 p.m. Governance and Nomination Committee Report Recommendation to approve Job descriptions, computer use and internet policy Update on trustees terming out. Action 7:00 p.m. Advocacy Committee Report 7:05 p.m. Design Committee Report 7:10 p.m. Director’s Report 7:25 p.m. Other Business 7:30 p.m. Adjourn Draft Minutes South Burlington Library Board of Trustees Thursday, January 12 @ 5 p.m. Location: Library Meeting Room Members Present: Stacey Pape, Patrick Leduc, Jay Pasackow, Penne Tompkins, Diane Bugbee, MargaretAnn Cross Members Absent: Lee Freeman, Bonnie Finnigan, Nancy Fawley, Marc Coel Staff Members Present: Jennifer Murray Friends of the Library Present: Katherine McConnell; Nancy Simson Chair Patrick Leduc called the meeting to order at 5:20 p.m., and a quorum was established. Additions or deletions to the posted agenda: There were no additions and deletions to the posted agenda Comments and questions from the public not related to the items on the agenda: None Consent Agenda: Approval of the December 12, 2019, minutes and the Friends of the library report Treasurer Diane Bugbee requested that Trustee Penne Tompkins’ remarks about the results of the annual appeal in the draft meeting minutes from December 12, 2019, become their own section rather than being included as part of the Treasurer’s Report. Upon a motion made by Trustee Stacey Pape and seconded by Trustee Dianne Bugbee, the Trustees voted unanimously to approve the consent agenda with the suggested edit. Chair’s report Patrick Leduc reported that the city informed us that all permits have been approved and have moved to a public comment phase. He asked that the Advocacy Committee stay in touch with Rick Marcotte Central School stakeholders, including the principal and parents’ organizations, through regular check-ins to keep lines of communication open. He then moved the group into a Strategic Planning Exercise in which trustees and guests worked independently to identify SOAR attributes of the library: Strengths, Aspirations, Opportunities and Results. The group then reported out and discussed the results. In conjunction with Director Murray, Patrick Leduc will draw on this discussion as part of creating a proposed strategic plan for review by the Board. Friends of the Library Report: Katherine McConnell noted that their online membership portal is open and she encouraged trustees to renew their memberships if they have not already. Trustee Penne Tompkins thanked the Friends of the Library for their support of the winter concert series. Finance Committee Report Treasurer Diane Bugbee reported that the Blanchette Fund’s current balance is: $408,353.59. She will find out when the next CD is maturing in order to meet any potential funding requests from the South Burlington Library Foundation as it prepares for the public launch of the Aspire Capital Campaign. The Finance Committee will meet again in February or March. Please let Diane know of any needs for the committee. Governance and Nomination Committee Trustee Stacey Pape said the committee will be meeting next to review library job descriptions as well as a new Internet and Computer Use Policy. Advocacy Committee Report Trustee Penne Tompkins reported that Advocacy is pursuing ideas to engage the public around several opportunities in April, including Library Week, Poetry Month, and Early Literacy Month. Design Committee Report Jennifer Murray will be visiting Denver soon to meet with architects at Humphries Poli, visit libraries the firm has designed, and review suggested interior materials. This will re-boot the interior design process, which had been stalled in part due to staff changes at Humphries Poli. Director’s report. Director Jennifer Murray reported that one of our 28-hour employees has resigned. There is a new HR manager at City Hall, so the posting for a replacement may be delayed. Our senior intern ended on a positive note, and our student with a strong tech background has been very helpful. A teen-driven Facebook for Seniors class had 14+ attendees! There was a presentation as well as one-on-one assistance. Attendees also helped one another, which was very nice. It has been decided that there are no immediate plans for the library to be stocking Narcan, although discussion and training topics continue. The staff encourages board members to come to the volunteer recognition event next Thursday at 8 a.m. Other Business None Adjourn There being no other business, Chair Patrick Leduc adjourned the meeting at 6:33 p.m. Next meeting: 2/13/20 at 5:00pm Respectfully submitted by MargaretAnn Cross for Lee Freeman 2020.02.13 FOTL Report       Library & FOTL Winter Concert Series    ★First concert was a packed house! Kudos to Susan Bliss and Sue Raatikainen for all the hard work to make it a  success.   ★Upcoming concerts, Allard Square at 2pm:  ○Feb. 29, Alouette  ○Mar. 14, Hungrytown  ★We would LOVE help promoting the event - jpeg for social media posting attached to email from Patrick.     Membership Renewals  ★One LBOT currently with expired FOTL membership.   ★Big outreach effort needed to hit our revenue goal for FYE 6/30/20   ★We would welcome your help encouraging people you know to consider a $10 membership donation -  please see the FOTL page on the library website for the whys & hows.  https://southburlingtonlibrary.org/friends-of-the-library     Book Shop  ★Hours Friday & Saturday, 10am - 2pm  ★Please see FOTL page on library website for updated donation guidelines     Book Shop Committee  ★Three new high school student volunteers.      FOTL Meetings  ★Fourth Thursday of each month, 9am, Wheeler House, 1100 Dorset St.; all are welcome.   ★Upcoming Dates:  ○Feb. 27  ○Mar. 26    Upcoming FOTL Events   ★Spring Member Event, tbd  ★4/24-25, Spring Book Sale  ★6/6, Annual Meeting, 10am  ★7/18, Ice Cream Social, 1-3pm  ★ 9/25-26, Fall Book Sale      2020.03.12 FOTL Report       Library & FOTL Winter Concert Series​.   ★3/14/2020, final 2020 free winter concert, Allard Square at 2pm, Hungrytown    Membership Renewals  Same message as February b/c still relevant  ★One LBOT currently with expired FOTL membership  ★Big outreach effort needed to hit our revenue goal for FYE 6/30/20   ★We would welcome your help encouraging people you know to consider a $10 membership donation  ○Online link  ○Print form   ○Please see the FOTL page on the library website for the whys & hows.  https://southburlingtonlibrary.org/friends-of-the-library   Book Shop  ★Thru 3/31/2020  ○Friday & Saturday, 10am - 2pm  ★Starting 4/2/2020  ○Thursday, Friday & Saturday, 10am - 2pm  ★Please see FOTL page on library website for updated donation guidelines     Book Shop Committee  ★Working on 2021 shop in library decisions and action items     FOTL Committees  ★Modeled after the LBOT Committees Chart, we developed a FOTL Chart  ○What committees  ○Who on each committee      ○Next Step = create current descriptions for all committees    FOTL Meetings  ★Fourth Thursday of each month, 9am, Wheeler House, 1100 Dorset St.; all are welcome.     Upcoming FOTL Events     ★4/24-25, Spring Book Sale  ★5/2, Spring Member Event  ○Cake Decorating w Edna North  ★6/6, Annual Meeting, 10am  ★7/18, Ice Cream Social, 1-3pm  ★9/25-26, Fall Book Sale  ★11/21, Cookie Walk  III. COMPUTER AND INTERNET USE POLICY DRAFT CHANGES Jan. 2020 South Burlington Public Library to supports the American Library Association’s Library Bill of Rights http://www.ala.org/advocacy/node/35. The South Burlington Public Library is committed to the privacy of its patrons. Data and browser history is never saved between users. The Library never keeps personal data regarding search histories in the online library resources. However, while in use, computers store temporary and permanent data, which could be visible to patrons passing behind. Screen privacy is not assured. Librarians are unable to apply the same selection criteria to the Internet as with other Library materials, and therefore the Library is not responsible for the content or accuracy of information on the Internet. Illegal activities on the computer include: • Violation of applicable state and federal laws governing information access, • Infringement of US copyright laws and licensing agreements, • Violation of state and federal laws on the sexual exploitation of children. Infringement of state and federal laws will result in suspension or termination of user’s computer privileges. Patron may be subject to prosecution by local, state, or federal authorities. A. Computers Available for Public Use Laptops are available for public use in the Library. To access laptops, patrons must have a Library or PC card in good standing. Patrons must read, understand and sign the South Burlington Public Library Laptop Release Form. Laptops are offered on a first come, first serve basis. They are only for use inside the library and may be used up to three hours per day. Desktop computers may be used up to 3 hours, depending upon patrons who might be waiting. At login, the first session is 90 minutes, followed by up to three 30 minute sessions as time permits. Preloaded tablets may be available to make certain resources available to the public. Some tablets are for public use in the library while others can be checked out for three weeks. Desktops loaded with educational games are in the Children’s area for public use. Computer use must end 15 minutes before the close of the library. All devices must be returned to the circulation desk at that time. Any patron who willfully causes damage to Library computers is responsible for costs incurred. B. Children and Computers The Library supports the right of all persons, regardless of age, to have equal access to the Internet, as well as with all other materials and services in the Library. The Library to supports the right and responsibility of parents/guardians to monitor their children’s use of the web. Parents are encouraged to accompany their children and guide their Internet exploration. The Library does not assume responsibility for monitoring Internet content accessed by children. Please direct all questions to the Library Director. Updated to City format 12/2019 Job title Library Adult Services Librarian Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 11 Direct Reports None Schedule FT. Schedule will include weekend and evening hours. OBJECTIVE The Adult Services Librarian will be responsible for planning, implementing, promoting and evaluating services based on ongoing assessments of community needs, resources and library trends. Will oversee staff and be responsible for collections, programs and services for adults and young adults. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Plans, schedules, organizes, implements, and oversees library services and programs within a set budget, to include: book discussions, workshops, lectures and humanities programs • Selects and de-selects materials for the collection and oversees others in same • Oversees part-time staff and volunteers • Researches and prepares grants in consultation with the Director • Promotes public awareness of library services and programs through surveys, marketing, publicity and outreach • Recommends and promotes the use of new technology and social media • Promotes public awareness of services and programs through the web • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Assists in the preparation of displays, book lists and bulletin boards • Performs routine circulation and processing functions including answering telephone • Acts as Programming Team Leader • Assists Library Director in hiring and training new staff Updated to City format 12/2019 • Periodically assumes full responsibility for the operation and security of the library • Enforces library policies and procedures in an appropriate manner • Performs other duties as assigned EXPERIENCE • Considerable knowledge of professional library principles, practices and techniques • Working knowledge of adult and young adult materials across genres • Strong communication skills, both verbal and written • Prior experience in adult program planning • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular Library software, internet and digital communications • Ability to learn library procedures and apply policies • Effectively address customers who may be demonstrating unruly or impolite demeanor • Works within a high degree of accuracy, efficiency, dependability and independence EDUCATION • Masters in Library or Information Science, or Bachelor degree with VT Department of Libraries certification and two years of library experience working with collections and programs, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 20 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Updated to City format 12/2019 Job title Library Adult Services Specialist Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 9 Direct Reports None Schedule Part time, 28 hours, no benefits. Schedule will include weekend and evening hours. OBJECTIVE The Adult Services Specialist will assist the Adult Services Librarian with programming and services for adults and young adults, and carry out routine Circulation Desk duties. Will provide a positive online experience, reach out to the community, and be welcoming to all Library visitors, assisting patrons of all ages in locating Library materials. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Plans, implements, and oversees programs in collaboration with other staff • Plans, implements, and oversees technology programs and training in collaboration with other staff • Responsible for selecting and de-selecting materials for the collection • Promotes public awareness of library services and programs through marketing, publicity and outreach visits to community events • Recommends and promotes the use of new technology and social media • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Assists in the preparation of displays, book lists and bulletin boards • Performs routine circulation and processing functions including answering telephone • Enforces library policies and procedures in an appropriate manner • Performs other duties as assigned Updated to City format 12/2019 EXPERIENCE • Prior experience working in a library or book store • Working knowledge of adult and young adult materials • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular Library software, internet and digital communications • Ability to learn library procedures and apply policies • Effectively address customers who may be demonstrating unruly or impolite demeanor • Works with a high degree of accuracy, efficiency, dependability and independence • Ability to learn library procedures and apply policies EDUCATION • Bachelor degree with two years of customer service with teens and adults, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 20 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Updated to City format 12/2019 Title changed from Tech Services Asst. 12/2019 Job title Library Cataloging Specialist Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 9 Direct Reports None Schedule FT. Will include evening and Saturday hours. OBJECTIVE The Technical Services Assistant will be responsible for maintaining optimal accessibility to the library collection through the on-line catalog and properly processed materials. Will carry out routine Circulation Desk duties, and be welcoming to all Library visitors, assisting patrons of all ages in locating Library materials. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Classifies, catalogs and processes all library materials • Maintains an accurate, up-to-date database (catalog) of library holdings to provide optimal patron access to the Library collection • Supervises volunteers in processing and maintaining the collection • Manages effective, cost efficient and timely inter-library loan services • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Acts as liaison with state-wide services, inter-library loan, courier service, Overdrive • Selects ebooks and eaudio books • Performs routine circulation and processing functions as needed, including answering telephone • Enforces library policies and procedures in an appropriate manner Updated to City format 12/2019 Title changed from Tech Services Asst. 12/2019 • Performs other duties as assigned EXPERIENCE • Demonstrated knowledge and experience in bibliographic maintenance standards and practice, the Dewey decimal system, OCLC/MARC records and library automation • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular Library software, internet and digital communications • Ability to learn library procedures and apply policies • Works with a high degree of accuracy, efficiency, dependability and independence EDUCATION • Bachelor degree with two years of cataloging experience, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 40 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Updated to City format 12/2019 Job title Library Children’s Services Librarian Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 11 Direct Reports None Schedule FT. Schedule will include weekend and evening hours. OBJECTIVE The Children’s Services Librarian will be responsible for planning, implementing, promoting and evaluating services based on ongoing assessments of community needs, resources and library trends. Will oversee staff and be responsible for collections, programs and services for children and families. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Plans, schedules, organizes, implements, and oversees children’s library services and programs within a set budget, to include: regular storytimes, book clubs, afterschool events and special programs • Selects and de-selects materials for the collection and oversees others in same • Supports child and family learning in the community through active outreach to community organizations, schools, pre-schools, daycares and at events • Acts as Liaison with Rec and Parks Department • Oversees part-time staff and volunteers • Researches and prepares grants in consultation with the Director • Promotes public awareness of library services and programs through surveys, publicity, marketing and outreach • Plans, conducts, and organizes Bookmobile visits during the summer months to area neighborhoods and summer children’s programs • Researches and prepares grants in consultation with the Director • Recommends and promotes the use of new technology and social media • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Promotes public awareness of services and programs through the web • Assists patrons in the use of library computers, equipment and patron devices • Assists in the preparation of displays, book lists and bulletin boards • Performs routine circulation and processing functions including answering telephone Updated to City format 12/2019 • Assists Library Director in hiring and training new staff • Periodically assumes full responsibility for the operation and security of the library • Enforces library policies and procedures in an appropriate manner • Performs other duties as assigned EXPERIENCE • Considerable knowledge of professional library principles, practices and techniques • Working knowledge of children’s materials across genres • Strong communication skills, both verbal and written • Prior experience in children’s program planning • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular Library software, internet and digital communications • Ability to learn library procedures and apply policies • Effectively address customers who may be demonstrating unruly or impolite demeanor • Works within a high degree of accuracy, efficiency, dependability and independence EDUCATION • Masters in Library or Information Science, or Bachelor degree with VT Department of Libraries certification and two years of library experience working with children, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 20 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Updated to City format 12/2019 Job title Library Youth Services Specialist Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 9 Direct Reports None Schedule Part time, 28 hours, no benefits. Schedule will include weekend and evening hours. OBJECTIVE The Youth Services Assistant will assist the Children’s Librarian with programming and services for children and their caregivers, and carry out routine Circulation Desk duties. Will provide a positive online experience, reach out to the community, and be welcoming to all Library visitors, assisting patrons of all ages in locating library materials. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Plans, implements, and oversees programs in collaboration with other staff • Plans, implements, and oversees technology programs and training in collaboration with other staff • Responsible for selecting and de-selecting materials for the collection • Promotes public awareness of library services and programs through marketing, publicity, social media and outreach visits to community events • Plans, implements, and oversees technology programs and training in collaboration with other staff • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Assists in the preparation of displays, book lists and bulletin boards • Performs routine circulation and processing function including answering the telephone • Enforces library policies and procedures in an appropriate manner • Performs other duties as assigned Updated to City format 12/2019 EXPERIENCE • Prior experience working in a library or book store • Working knowledge of children’s materials • Prior experience working with children from birth to eight years old • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular library software, internet and digital communications • Ability to learn library procedures and apply policies • Works with a high degree of accuracy, efficiency, dependability and independence • Ability to learn library procedures and apply policies EDUCATION • Bachelor degree with two years of customer service with children and families, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 20 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels • Updated to City format 12/2019 Job title Library Circulation Assistant Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 8 Direct Reports None Schedule Part time, 19 hours, no benefits. Schedule will include weekend and evening hours. OBJECTIVE The Circulation Assistant will carry out routine Circulation Desk duties and designated collection or administrative duties. Will provide a positive and welcoming experience to all Library visitors and assist patrons of all ages in locating library materials. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Performs routine circulation functions accurately, to include: checking items in and out, registering new patrons, updating patron information, placing holds, collecting fees, answering the phone • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Assists in the preparation of displays, book lists and bulletin boards • Runs circulation reports and notifications • Processes materials as needed • Shelves materials and reads shelves as needed • Enforces library policies in an appropriate manner • Performs other duties as assigned Updated to City format 12/2019 EXPERIENCE • Prior experience working in a library or book store • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular Library software, internet and digital communications • Ability to learn library procedures and apply policies • Works with a high degree of accuracy, efficiency, dependability and independence EDUCATION • Bachelor degree with one year customer service experience, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 20 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Updated to City format 12/2019 Job title Circulation Librarian Reports to Library Director Classification Non-Exempt Hourly Salary Grade Grade 11 Direct Reports None Schedule FT. Schedule will include weekend and evening hours. OBJECTIVE The Circulation Librarian will be responsible for the administration, operation, and development of the library’s Circulation services to ensure a friendly, effective and efficient library experience for the public. Will be responsible for library web site. Will oversee staff to ensure optimal accessibility to the library’s collection and services. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Administers the circulation system, to include: maintaining the library database, analyzing circulation activities, performing large-scale database and patron changes, global editing, reports • Troubleshoots circulation system problems and upgrades • Oversees and performs all functions at the library’s main desk, including routine circulation and processing functions, including answering telephone • Trains all staff in using the circulation system and on new features and upgrades • Acts as Web Site Team Leader and promotes public awareness of services and programs through the web • Selects and de-selects materials for the collection; purchases office supplies and equipment for the library • Collects statistics and prepares data for the VT Libraries annual report • Promotes libraries and reading through social media page • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Assists in the preparation of displays, book lists and bulletin boards • Assists Library Director in hiring and training new staff • Periodically assumes full responsibility for the operation and security of the library • Enforces library policies and procedures in an appropriate manner • Performs other duties as assigned Updated to City format 12/2019 EXPERIENCE • Considerable knowledge of professional library principles, practices and techniques • Strong communication skills, both verbal and written • Prior experience in managing a circulation system • Providing excellent customer service to the public and co-workers • Expertise and proficiency with computers and devices, popular library software, internet and digital communications • Familiarity with bibliographic databases • Ability to learn library procedures and apply policies • Effectively address customers who may be demonstrating unruly or impolite demeanor • Works with a high degree of accuracy, efficiency, dependability and independence • A basic knowledge of library procedures, operations and services as they relate to circulation EDUCATION • Masters in Library or Information Science, or Bachelor degree with VT Department of Libraries certification and two years of library experience working with the public on services related to circulation, or equivalent PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 20 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Updated to City format 12/2019 Job title Library Shelver Reports to Library Director Classification Non-Exempt Hourly Salary Grade Minimum wage starting pay Direct Reports None Schedule Part time, 9 hours, no benefits. Schedule may include weekend and evening hours. OBJECTIVE The Library Clerk will shelve all library materials and maintain order on the shelves. Will provide a positive and welcoming experience to all Library visitors and assist patrons of all ages in locating library materials. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Shelves materials as needed, to include: filling displays, shifting, straightening • Reads shelves to ensure materials are in proper order • Identifies materials requiring labeling and repair • Assists patrons in the use of library catalog computers and directional questions • Enforces library policies and procedures in an appropriate manner • Empties the book drop • Performs other duties as assigned EXPERIENCE • Ability to work with a high degree of accuracy, efficiency, dependability and independence • Ability to bend, stoop, lift and carry • Ability to recognize when materials need repairing or repackaging • Providing excellent customer service to the public and co-workers Updated to City format 12/2019 • Ability to learn library procedures and apply policies EDUCATION • High School with one year of customer service, or equivalent. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment • Hearing, seeing, talking • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing • Able to lift and/or move items over 40 pounds • Ability to push/pull • Finger dexterity • Indoor noise level is normal and below .85 decibels Job title Library Substitute Reports to Library Director Classification Non-Exempt Hourly (part-time-on call) Salary Grade Grade 5 Direct Reports None Schedule Part time, on call. Schedule will include weekend and evening hours. OBJECTIVE This position is responsible for carrying out routine Circulation Desk duties and will provide a positive and welcoming experience to all Library visitors and assist patrons of all ages in locating library materials. ESSENTIAL FUNCTIONS The essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet customers and provide excellent customer service • Performs routine circulation functions accurately including checking items in and out, registering new customers, updating customer information, placing holds, collecting fines and fees • Uses online and paper resources to assist patrons of all ages with reader’s advisory and information services • Assists patrons in the use of library computers, equipment and patron devices • Hosts and introduces programs • Shelves materials as needed and reads shelves to ensure materials are in proper order • Enforces library policies to customers in appropriate manner • Flexible on call hours days, nights and weekends • Performs other duties as assigned EXPERIENCE • Prior experience working in a library or book store • Providing excellent customer service to the public and co-workers. • Ability to learn library procedures and apply policies. • Works with a high degree of accuracy, efficiency and dependability EDUCATION • Bachelor degree with one year customer service, or equivalent PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Use of standard office equipment. • Hearing, seeing, talking. • Standing, walking, sitting, bending, kneeling, stooping, crouching, crawling, and climbing. • Able to lift and/or move items over 5 pounds. • Ability to push/pull. • Finger dexterity. • Indoor noise level is normal and below .85 decibels.